Part II in this four part series is based on my 25 years in NAB’s frontline business, corporate and retail banking network as well as conversations with current and former customers and staff. I left NAB in 2008 so I am unable to rely on personal experience to opine on events after this time. This […]
Very few saw the Royal Commission steam train coming. Australia is indebted to Commissioner Kenneth Hayne and his team for bringing into the open how and why Australia’s banks have lost their way. We can only speculate what would have happened without this inquiry. As former career banker I have been mesmerised by the goings […]
The ABA has just released its new and improved Code of Banking Practice, the fourth version since 1993. But bank behaviour has not improved over this time which lends weight to the view these codes are not worth the paper they are written on. So it would be understandable, but unfortunate, if SMEs thought this […]
Scott Morrison says bank boards need to step up, but maybe it would be better if they actually stepped down, starting with the chairmen? CBA’s tattered reputation took another blow today when APRA released this report on governance, culture and accountability at the bank. It will certainly increase the heat on CBA but the Treasurer […]
I got it wrong when I predicted the Royal Commission wouldn’t amount to much. As a hardened 25 year career banker even I’ve been dismayed by the revelations. There will be more to come later next month when the RC turns its attention to SMEs, but the ramifications from the RC will be far reaching […]
ATMs are going the way of letterboxes and public phone booths. Emails are replacing letters, mobiles phones are replacing public phones and payment options like Apple Wallet, payWave and cash out are rendering ATMs redundant. In the not to distant future we will be using ATMs about as often as we currently use letterboxes and […]
A truism learned from a career inside and outside banking is “you may win a battle with a bank but you’ll never win a war”. But big and powerful banks, accustomed to getting their way with customers, seem to be finally coming to the realization that they are not going to win the public opinion […]
Cashflow and time management are the biggest pain points for Australian SMEs, according to research conducted by East & Partners for ASX-listed working capital lender Scottish Pacific. The bi-annual SME Growth Index canvassed the views of more than 1200 SMEs with turnovers ranging from $1 million to $20 million. Cashflow concerns arise from a range […]
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